This market is dominated by platforms built for large shops and priced per agent. Tracmar is built for the small ones.
| Platform | Pricing | What small teams report | Seats |
|---|---|---|---|
| Halo (formerly HaloPSA) | $35–$119 per agent / month, billed annually | A five-agent minimum floor. Needs a dedicated admin to configure and maintain, and is described as a power-user platform with a steep curve for small teams. | 5 |
| ConnectWise PSA | $60–$110 per user / month, quote only | No published pricing. Year-one cost runs 40–80% higher once implementation and training are added. Multi-year contracts with 60–90 day cancellation windows. | 10+ |
| Autotask | Quote only, within the Kaseya bundle | The 2022 Kaseya acquisition is widely reported to have reduced support quality. Requires ecosystem buy-in, and the interface is described as dated. | n/a |
| SuperOps | $89 per technician / month | A strong unified platform, but per-technician pricing scales your costs as you hire. No personal productivity layer. | 1 |
| Tracmar | From $199 / month, flat | Flat pricing that does not move when you hire. No seat minimum, no module pricing, no multi-year contract. Xero-native, Australian owned and hosted, and a personal productivity layer none of the others have. | 1 |
Competitor pricing from publicly available data and community reports as of May 2026 — check each vendor's site for today's figures. Quote-only platforms vary. Verify directly with vendors.
| Feature | Tracmar | Halo | ConnectWise | Autotask | SuperOps |
|---|---|---|---|---|---|
| Ticketing and SLA management | ● | ● | ● | ● | ● |
| Xero integration | ● | ● | — | — | — |
| Flat pricing, not per user | ● | — | — | — | — |
| Personal productivity layer | ● | — | — | — | — |
| No minimum seat count | ● | — | — | — | ● |
| Australian owned, and hosted in Australia | ● | — | — | — | — |
| Australian locale and timezone | ● | ● | — | — | — |
| No multi-year contract | ● | — | — | — | ● |
Next step
Every deployment starts with a conversation, not a signup form. We will look at how you work now, plan the migration from Halo or CSV, configure your instance, and agree a go-live date with you once we have seen your setup.
Adelaide, South Australia · hello@tracmar.au
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