I was running my client work in one system, my daily reminders and recurring routines in another, and I still couldn't get a straight answer to simple questions — how much tech time went out this week, which clients keep breaching SLA. Every report meant a ticket to support or a session in a report builder. Meanwhile the cost went up every year and I could never make it look or feel the way I wanted.
So I built the thing I actually wanted to use. Tracmar has run my business every day since.
Mark Shepard, Adelaide IT Solutions
I like the fast-paced workflow — the data is just there. Need a client’s runbook? Search with a shortcut: a few keys, two clicks of the mouse, and it’s there. The data is shared with the team — no emails, it’s all just a chat away.
I can plan out complex workflows on a job, share the ticket, follow the ticket, or even create child workflows. The options are there. But most importantly, with clear workflows on the Today page, I’m not visually over-encumbered, and I can see what work needs to be done.
Nick, Adelaide IT Solutions
Mark runs Adelaide IT Solutions, a managed service business in Adelaide, and has spent thirty years in this industry. Long enough to notice that the software meant to run a service business is almost always built by people who have never had to run one. It handles the shape of the work a vendor imagines, and then you spend your evenings bending your actual week to fit it.
Tracmar began in April 2026 as a replacement for HaloPSA and went live on 1 September 2026. It is written by somebody who has to use the result the next morning, and that shows up in odd places: the clock stops when the job is resolved rather than when somebody remembers to close it, because forgetting to close a ticket is a thing people do.
Tracmar is Australian owned, written in Adelaide, and runs on servers here — owned and operated by Adelaide IT Solutions and R&N Data. When something is wrong you talk to the person who wrote it, in your own timezone. That is not a support tier. It is the only arrangement a business this size can honestly offer, and it happens to be the one most people actually want.
The fair question
It is the right thing to ask a small software business, and a better one to answer than to leave hanging.
Next step
Every deployment starts with a conversation, not a signup form. We will look at how you work now, plan the migration from Halo or CSV, configure your instance, and agree a go-live date with you once we have seen your setup.
Adelaide, South Australia · hello@tracmar.au
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